Refund policy
Return & Cancellation Policy
Fabriclore is a B2B textile manufacturing company, and our return and cancellation policy varies
based on the type of purchase.
1. Website Sample Purchases
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Fabric samples purchased through the Fabriclore website are not eligible for return, exchange, or cancellation.
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Samples are provided strictly for reference purposes, including quality, color, and texture.
- All sample orders are non-refundable and non-returnable.
2. Website Bulk / Commercial Orders
- Bulk or commercial orders placed through the website are not eligible for returns or cancellations.
- These orders follow a separate workflow: Quotation → Sales Order → Production → Dispatch.
- Since bulk orders are customized and manufactured as per customer requirements, returns or cancellations are not permitted unless approved as an exceptional case by Fabriclore management.
3. Store Purchases
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Purchases made directly from Fabriclore’s physical store are eligible for returns.
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Returns will be accepted only if the product is unused, uncut, and in original condition, along with the original invoice, and the request is raised within the specified return period.
- Fabriclore reserves the right to inspect the product before approving any return or exchange.
4. Damaged or Incorrect Products
- In case a damaged, defective, or incorrect product is received (eligible cases only), customers must notify the Fabriclore team within 24–48 hours of delivery.
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Supporting images or videos are mandatory for verification.
- Returns or replacements will be processed only after verification.
5. Final Authority
- The final decision regarding any return, exchange, or cancellation rests solely with Fabriclore management.
- This policy may be updated from time to time based on business requirements and manufacturing constraints.